A BCG Company

Technology and Operations Resourcing Strategies

Expand’s Technology and Operations Resourcing Strategies provides banks with an in-depth understanding of their IT resourcing model compared to global and regional firms.

Who is it for?

  • CFO, Strategy, Management


  • Annual report


  • Analysis output consists of headcount analysis at the group-level or divisional deep-dives for both technology and operations. Additional insights are provided for the most used nearshore and offshore locations.

Why do it?

  • The program provides the ability to understand how firms’ operating models are evolving and identifies market trends and best practices. Additionally, the analysis identifies areas for improvements and cost-saving opportunities, and allows for the articulation of a resourcing strategy better aligned with business requirements.

What you get

  • Analysis of key metrics including seniority and role distribution, as well as compensation and non-compensations costs per head
  • Analysis of headcount and average cost per resource by location and contract type
  • Intelligence through industry roundtables on topics such as attrition and retention challenges, talent pool maturity, vendor experience or further industry questions you may have

Client commitment

  • Firms are required to submit human capital and people-aligned cost data extracted from their Finance or HR systems in order to conduct the analysis. Expand will work closely with the client to map all costs to the normalized taxonomy framework used to compare the firm.

Related products

  • Can be combined with a Divisional deep-dive or Product specific cost intensity analyses.

Next Steps

To find out more, please use the form below. Alternatively, contact your local office using the below phone numbers.


Tel: +44 (0)20 7337 2100


Tel: +1 (212) 913 9270


Tel: +65 6823 1460


    I agree to the processing of my information as explained in the Privacy Policy

    I agree to the Terms of Use

    * Mandatory Fields


    What is your main challenge?

    Which product would you like to explore?