A BCG Company

Client On-Boarding & KYC

The benchmark measures the performance of the Client Lifecycle Management (CLM) functions in a business context along three dimensions – intensity analysis, operational excellence and sourcing strategy.

Who is it for?

  • Heads of Strategy, Client Lifecycle Management, Onboarding


  • Annual report


  • Competitive positioning analysis against a research group of Investment Banks

Why do it?

The program provides the ability to understand the cost of firms’ onboarding function, which will in turn help inform the business case to outsource parts of the client management lifecycle, as industry utilities emerge.

What you get

  • Analysis to compute a total cost of onboarding, with a split across a number of dimensions, such as request type and function. Additionally, the benchmark provides a computation of cost per request and a quantification of spend on 3rd party data providers
  • Human resourcing strategy looking at full time equivalent (FTE) distribution by location, contract type (staff/contractor/outsourced) and average cost per resource by function
  • Quantification of time to on-board new clients
  • Qualitative insights around best practices for operating model, off-boarding and client risk categorization
  • Access to the annual roundtable discussing industry trends with peers and an opportunity to discuss common challenges and share lessons learnt

Client commitment

Firms are required to fill out data template providing quantitative data based on their MIS systems or estimates where exact data extract in unavailable. Further, Expand will follow-up with 1-2 hour of interviews to collect qualitative information and clarify data in template.

Next Steps

To find out more, please use the form below. Alternatively, contact your local office using the below phone numbers.


Tel: +44 (0)20 7337 2100


Tel: +1 (212) 913 9270


Tel: +65 6823 1460


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