A BCG Company

CIO Dashboard

The CIO Dashboard provides a global cost and performance analysis by business line, using a Total Cost of Ownership (TCO) approach, in turn providing competitive IT positioning analysis compared against global and regional firms and a synthetic best-fit research group.

Who is it for?

CEOs, Heads of Strategy, CIOs and COOs


Annual report


The product is typically focused at the group-level with metrics presented for each line of business (Capital Markets, Wealth & Asset Management etc.). When requested by the client, the benchmark can also be commissioned at a line of business levelwhich provides drill-down analysis for the underlying asset classes or products.

Why do it?

The program enables firms to understand IT spend in a business context using revenues, operating expense, business headcount and volumes. This allows for actionable cost-savings insights in the cost conscious banking environment, by highlighting cost drivers and levers.

What you get

  • Cost analysis includes metrics such as IT spend, IT Intensity, application development vs maintenance and infrastructure application hosting vs end user technology
  • Human resourcing strategy analysis of headcount by cost location (high/medium/low), and by contract type (staff/contractor/outsourced), as well as average cost per resource by cost location and contract type
  • Business context using metrics around revenues, business resource, business productivity

Client commitment

Firms are required to submit extracts from their systems for the relevant data requirements in order to conduct the analysis. Expand will work closely with the client to map all costs to the normalized taxonomy framework used to compare the firm against peers.

Related products

The benchmark should be used as a diagnostic tool to identify areas which need further investigation and can be combined with the Human Capital deep-dive, Infrastructure cost analysis or  any of our business specific IT Intensity benchmarks.

Next Steps

To find out more, please use the form below. Alternatively, contact your local office using the below phone numbers.


Tel: +44 (0)20 7337 2100


Tel: +1 (212) 913 9270


Tel: +65 6823 1460


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