The benchmark provides a comprehensive measurement of the performance of the Operations functions in a business context along three dimensions – intensity analysis, operational excellence and sourcing strategy – at both divisional and group-wide levels.
Who is it for?
- CEOs, COOs, Heads of Strategy and Heads of Operations
- Annual report
The product can focus in depth on Operations for Investment Banking, Lending, Securities Services, Asset Management or Wealth Management, and can also provide an aggregated view of the group-wide function.
Why do it?
The program enables firms to understand the cost, fulfilment and sourcing strategy of operations functions in the context of the demand and complexity of the businesses being serviced, identifying areas that can be targeted for cost reduction without compromising on operational excellence and effectiveness.